Complaints

Each day our people do their very utmost to ensure passengers choosing to travel with us receive the best possible service.

If something in your trip has failed to satisfy you, please write to us, and we will do our best to improve.

Complaints (changes in sailings, issues with the ticket offices, problems during embarkation or while on board, etc.) and suggestions can be sent within 60 days of the date of travel concerned. They may be submitted as follows:

By filling out this form:

By post to the following address:
Calata Boccardo, no. 8 – 16128 Genova

By email to the following address: info@ichnusalines.com

In both the latter cases, the complaint must include: Identifying details of the Passenger (name, surname, address of residence/domicile and contact numbers) the details of the sailing (scheduled departure date and time, scheduled place of departure and destination, booking code or ticket number) and the description of the circumstances surrounding the complaint, particularly irregularities in the service provided by the Carrier compared with those stipulated by European and Italian regulations.