Submit a Complaint

Every day, we strive to provide the best possible service to our passengers. If something about your journey did not meet your expectations, we encourage you to let us know—your feedback helps us improve.

Submit a complaint

You can report operational changes, ticket office issues, boarding or onboard problems, or any other inconvenience experienced. Complaints must be submitted within 60 days from the travel date by filling out the online form or through the following channels:

By mail
Calata Boccardo, 8 – 16128 Genoa

By e-mail
info@ichnusalines.com

Please make sure your complaint includes:

  • Passenger Details (name, surname, address and contact information).
  • Travel details (departure date and time, route, booking code or ticket number).
  • A description of the issue, including references to any discrepancies with service standards and applicable national and European regulations.

    • "*" indicates required fields

    DD slash MM slash YYYY
    Name and Surname*
    Consent*

    Do you need further assistance?

    Find quick answers in our dedicated sections and find out how to easily get additional support.

    Faq

    Find immediate answers about tickets, boarding, onboard services, and more. Check all essential information for a smooth journey.

    Check the FAQs

    Refunds

    Learn about the conditions and process for requesting a refund. Check the applicable terms based on the cancellation date.

    Review the Conditions

    Invoice

    If you need an invoice, fill out the form with your travel details and billing information. Our customer service team will contact you as soon as possible.

    Request Invoice

    Do you have additional questions?

    Contact Customer Support

    Go to Support Page

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    Whatever your request, we are here for you. Whether you need information on routes, booking assistance, or details on our services, the Ichnusa Lines team is here to help with all your requests!

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