Request a Refund

If you wish to cancel your ticket and receive a refund, please review the applicable conditions and submit your request using the online form.

Refund Rules

Refunds vary depending on how far in advance the cancellation is made before the travel date. Based on the cancellation timing, the refund conditions are as follows:

  • Full refund if requested within two months of the travel date.
  • Up to 20 days before departure: 90% refund.
  • Up to 10 days before departure: 80% refund.
  • Up to 48 hours before departure: 70% refund.
  • Up to 24 hours before departure: 50% refund.
  • No refund for cancellations made less than 24 hours before departure or in case of missed boarding.

Where to Request the Refund

Refunds will be processed according to the point of ticket purchase:

  • Tickets purchased at the ticket office or Ichnusa Lines’ website → Request via email to info@ichnusalines.com indicating your bank details.
  • Tickets purchased through a travel agency → Request through the agency, which will handle the refund.

Need help with something else?

Find quick answers in our dedicated sections and find out how to easily get additional support.

Faq

Find immediate answers about tickets, boarding, onboard services, and more. Check all essential information for a smooth journey.

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Invoice

If you need an invoice, fill out the form with your travel details and billing information. Our customer service team will contact you as soon as possible.

Request Invoice

Complaints

Have you had an issue? Do you want to report a problem? Follow the guidelines to submit a complaint and receive support.

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Do you have additional questions?

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Contact us now

Whatever your request, we are here for you. Whether you need information on routes, booking assistance, or details on our services, the Ichnusa Lines team is here to help with all your requests!

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